Introduction
In carrying out our business, we may collect, manage, process, share and store personal data about our customers and people who visit our website. The purpose of this Privacy Policy is to describe when and why we collect personal data about our customers and visitors to this website. It explains how we use personal data, the circumstances under which we may disclose it to others, the measures we take to keep it secure and how you can control the use of your personal data.

How do we collect your information?
We obtain personal data when you contact us by telephone, letter or email with an enquiry or to make a booking.
We also obtain personal data when you visit this website, complete forms on the website or book online.

What information do we collect about you?
The data we collect might include your name, address, phone number, email address, and relevant financial/credit card information should you make a booking.
The personal data obtained when you visit our website may include your internet protocol (IP) address, browser type and version, the country your computer is located and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

How do we use your personal information?
We may use your information for the following purposes:-
• To process your booking or purchase.
• To carry out our obligations arising from your booking or purchase.
• To confirm bookings and process payments.
• To seek your views on the services we provide.
• To notify you of changes to our services.
• Where you have given your consent, to send you communications which you have requested and/or that may be of interest to you.
• To understand which parts of this website you visit and to improve the website.

How long will we keep your personal data?
Unless you ask us to do so, we will keep your personal data for no longer than is required for us to perform our obligations to you. However, we are required to hold some types of information to fulfil our statutory obligations. We will retain your personal data for as long as is necessary to fulfil our statutory obligations.

Who has access to your information?
We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, for the purpose of completing tasks and providing services to you or on your behalf (for example to process payments or to book activities which you have requested). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the services. We will not release your information to third parties unless (1) we have your express permission to do so, (2) it is necessary to do so in order perform a service which you have requested, (3) we are required to do so by law.

Marketing Material
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by any method unless you have given your prior consent. Should you wish to change your marketing preference at any time, please contact us by writing to us or emailing us.

How can you access and update your information?
You have the right to make a written request for a copy of the personal information we hold about you. Except in exceptional circumstances (which we will discuss and agree with you), you can obtain this information at no cost and we will send a copy of the information to you within 30 days of your request.
If you change any information we hold about you or if any information is inaccurate or out of date, please contact us in writing. Any legitimate changes which you have requested will be made within 28 days of receipt of your request.

Security
When you give us personal information, we take steps to ensure that it is treated securely.
We recognise industry standards and employ reasonable administrative, technical and physical security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request.

Cookies
There are various technologies, including one called ‘cookies’ which can be used to provide you with tailored information from a website. A cookie is a small text file that certain websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information supplied by you. A cookie cannot read data from your hard disk and cookie files cannot be shared between websites. This website uses cookies so that we can serve you better. Cookies enable us to personalise your experience on our site, making it more convenient for you e.g. remembering preferences. These are only used when you are visiting this website. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use this site. Most web browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

Website usage data
With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from i.e. your IP address, domain name, date and time of page request, the referring website (if any) and other parameters in the URL i.e. search criteria. We use this data to better understand website usage so that we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.

Links to other web sites
Our website may contain links to other websites operated by other organisations. This Privacy Policy applies only to our website and, accordingly, we recommend that you read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Contact us
Please send any questions regarding this Privacy Policy and our privacy practices to:
Riverbank House,
Innishannon,
Co. Cork, T12 X3XK, Ireland
or email us at: heather@riverbankhouse.ie
or telephone us on: 00 353 (0) 838 666600

Requests & complaints
Any requests relating to personal data will be considered by our Data Protection Officer under applicable data protection legislation. In order to make a request or a complaint, please contact our Data Protection Officer using the methods above. If you are not satisfied with the outcome of a request or how it has been handled, you have a right to raise a complaint with the Information Commissioner’s Office at www.oic.ie.

Changes to this privacy policy
We may edit this policy from time to time. If we make substantial changes we will notify you by posting a prominent announcement on our web pages.

This policy was last updated in December 2022.